Customer Connect

Goodwill is bringing an exciting training opportunity to adults looking to start down a path of success.

Customer Connect will train individuals for employment as customer service representatives in the call centers of insurance and banking businesses.

The training will take place at Metropolitan Community College's Fort Omaha Campus over the course of six months. Participants will receive case management for the duration of the course providing individual support and attention.

The training, designed by MCC, will consist of a variety of classes, focusing on customer service and life skills. Students will receive a Customer Service Diploma and college credit for the completion of these classes.

Upon successful completion of the program, applicants will be assisted in gaining and maintaining positions in the customer service field.

Click here to download an application.



Download Goodwill Omaha's participant handbook (4.9 MB)

This workforce solution was funded by a grant awarded by the U.S. Department of Labor’s Employment and Training Administration. The solution was created by the grantee and does not necessarily reflect the official position of the U.S. Department of Labor. The Department of Labor makes no guarantees, warranties, or assurances of any kind, express or implied, with respect to such information, including any information on linked sites and including, but not limited to, accuracy of the information or its completeness, timeliness, usefulness, adequacy, continued availability, or ownership. This solution is copyrighted by the institution that created it. Internal use by an organization and/or personal use by an individual for non-commercial purposes is permissible. All other uses require the prior authorization of the copyright owner.