Customer Connect


Goodwill offers an exciting training opportunity to adults looking to start down a path of success.

Customer Connect trains individuals for employment as customer service representatives in the call centers of many customer service industries.

The training takes place at Goodwill's Benson Park Plaza headquarters (located at 4805 N. 72nd Street, Omaha, NE 68134) over the course of six months. Participants receive case management for the duration of the course providing individual support and attention.

The training, designed by MCC, consists of a variety of classes, focusing on customer service and life skills. Students will receive a Customer Service Certificate and transferrable college credits for the completion of these classes.

Upon successful completion of the program, applicants are assisted with job leads, referrals, possible internships, as well as accquiring and maintaining positions in the customer service field.

Download Goodwill Omaha's participant handbook (4.9 MB)

This workforce solution was funded by a grant awarded by the U.S. Department of Education. The solution was created by the grantee and does not necessarily reflect the official position of the U.S. Department of Education. The Department of Labor makes no guarantees, warranties, or assurances of any kind, express or implied, with respect to such information, including any information on linked sites and including, but not limited to, accuracy of the information or its completeness, timeliness, usefulness, adequacy, continued availability, or ownership. This solution is copyrighted by the institution that created it. Internal use by an organization and/or personal use by an individual for non-commercial purposes is permissible. All other uses require the prior authorization of the copyright owner.


Please call Megan Sharpe if you are interested in learning more about the program or the application process.

Phone: (402) 231-1901