Every week, Goodwill Omaha presents free READY workshops designed to enhance your job readiness skills. The workshops are free and open to the public, and they are held from 1:00pm – 3:00pm at Heartland Workforce Solutions, 5752 Ames Avenue (in Ames Plaza, between 56th and 60th) in Omaha. To sign up, call 402-231-1978.
Here’s what we have coming up this week:
Monday January 14, 2013 – Customer Service Relationships
No matter what your job, customer service is going to come in to play at some point. Good customer service skills enhance the relationships between you and your customers, you and your coworkers and you and your superiors. In some way, we’re all serving somebody else at our jobs. When you can maximize this most important of soft skills, you can make the workplace more satisfying for everyone!
Tuesday January 15, 2013 – Conflict Resolution
We all encounter conflict at some point — what matters is how we respond to it. Are you someone who blows up and unleashes, or are you someone who can step back, examine the situation, and find a productive solution? Good conflict resolution skills determine whether an incident will be harmful or beneficial to your workplace, and it’s never too late to prepare yourself for when disagreement inevitably arises.